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My experience with web hosting began 16 years ago at my first startup. My manager told me I should buy a .com domain because “It’ll be the new beach front property” of the internet. After searching and finding some I liked, I landed on 1and1.com (now Ionos.com) as my registrar.
Over the years I added many domains and tried a handful of other registrars because of their 1 year/$1 deals. GoDaddy had a clunky user interface, so I dropped them. Hostgator.com and Dreamhost.com both were so slow just to change menus, I decided against them as well.
I wound up using Ionos many years because I knew the platform and was comfortable with it. I could put my friend’s and relative’s WordPress sites on quite easily. Setting up email inboxes was a breeze. Ionos worked and was cheap - - exactly what I wanted.
Fast forward to three years ago and all my websites instantly stopped working at once and a dozen emails came from Ionos indicating a malware onslaught. Despite being diligent with updating WordPress and using security plugins, all of my sites were redirecting to spam links.
I purged most of my FTP storage. Deleted full sites I no longer cared much about. Relaunched sites from backups and ran malware scans. I changed all my passwords at both the site and database level. I did everything I could think of to make my top two websites work again. They did, but only for a few days, and then they were again redirecting to spam links.
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My next step was to contact Ionos for support. Their answer was that the shared drive was infected. Their recommendation was to 1st pay for a $600 cleaning service they offered. That would only be a stopgap. Next I would need a dedicated server with managed services to keep it clean. The quote? A minimal $500 per month with a recommended $1,000 for everything I’d need.
This was clearly frustrating as I felt it was their job to keep their shared drives clean. How did this only just happen? For years I didn’t have any issues. Then suddenly it became unrecoverable.
Enter Tom and Convesio. I told Tom my issues with Ionos and he mentioned I should come over. Convesio solves issues exactly like that. Security, backups, and performance are all included in a highly-affordable monthly rate. I moved to Convesio. They handled the migrations and cleaning for me. They configured the account. It’s now 3 years later, and my experience has been flawless. My sites work every time and the team is super helpful in the rare times I’ve needed changes.
Now, after being a customer for 3 years, I’ve had the opportunity to join the Convesio team, and couldn’t be more excited. All of the things I saw as a customer, I’m seeing as a part of the team as well. It’s a family, one that cares about providing value to customers, and that delivers on its promises.
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