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My Convesio Customer Journey, By Daryl Griffin

Daryl Griffins Convesio Customer Journey

In this Article

My experience with web hosting began 16 years ago at my first startup. My manager told me I should buy a .com domain because “It’ll be the new beach front property” of the internet. After searching and finding some I liked, I landed on 1and1.com (now Ionos.com) as my registrar.

Finding the right beachfront property

Over the years I added many domains and tried a handful of other registrars because of their 1 year/$1 deals. GoDaddy had a clunky user interface, so I dropped them. Hostgator.com and Dreamhost.com both were so slow just to change menus, I decided against them as well.

I wound up using Ionos many years because I knew the platform and was comfortable with it. I could put my friend’s and relative’s WordPress sites on quite easily. Setting up email inboxes was a breeze. Ionos worked and was cheap – – exactly what I wanted.

The malware tsunami

Fast forward to three years ago and all my websites instantly stopped working at once and a dozen emails came from Ionos indicating a malware onslaught. Despite being diligent with updating WordPress and using security plugins, all of my sites were redirecting to spam links.

I purged most of my FTP storage. Deleted full sites I no longer cared much about. Relaunched sites from backups and ran malware scans. I changed all my passwords at both the site and database level. I did everything I could think of to make my top two websites work again. They did, but only for a few days, and then they were again redirecting to spam links.

In this Article

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