Convesio Privacy Policy
Convesio Privacy Policy
Last Updated: March 4th, 2026
Convesio, Inc. (“Convesio,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we process through our websites, products, and services.
This Privacy Policy describes how Convesio collects, uses, discloses, and protects information when you access or use:
Convesio websites, including convesio.com
Convesio hosting and infrastructure services
ConvesioPay payment services
ConvesioConvert marketing services
ConvesioAI diagnostic and automation tools
Convesio CRM and business management tools
any related applications, platforms, or services (collectively, the “Services“)
This Privacy Policy also explains your privacy rights and choices.
1. Scope of This Privacy Policy
This Privacy Policy applies to information processed by Convesio in connection with the Services.
However, the policy does not apply to personal data processed by our customers through websites or applications they host or operate using Convesio infrastructure.
In those cases:
our customers control the data
Convesio acts as a service provider or data processor
If you interact with a website hosted by a Convesio customer, please refer to that organization’s privacy policy.
2. Information We Collect
We collect several types of information depending on how you interact with the Services.
A. Information You Provide
You may provide information such as:
name
email address
phone number
company name
billing information
account login credentials
support requests
communications with our team
This information is collected when you:
create an account
purchase services
contact support
subscribe to updates
submit forms
participate in marketing activities
B. Payment and Financial Information
When you use ConvesioPay, we collect and process payment-related information including:
transaction data
billing details
merchant onboarding information
payout bank details
identity verification data
fraud detection signals
Payment information may be shared with:
payment processors
acquiring banks
card networks (Visa, Mastercard, etc.)
fraud prevention providers
compliance and identity verification services
Convesio does not store full credit card numbers on our systems unless explicitly required for tokenized payment processing in compliance with applicable PCI DSS requirements.
C. Automatically Collected Information
When you access the Services, we automatically collect certain information such as:
IP address
browser type
device information
operating system
referring URLs
pages viewed
timestamps
diagnostic logs
system performance metrics
This data helps us:
operate and improve the Services
detect abuse or fraud
maintain platform security
analyze usage trends
D. Cookies and Tracking Technologies
We use cookies and similar technologies including:
session cookies
analytics cookies
security cookies
preference cookies
These technologies help us:
remember user preferences
understand how visitors use the Services
improve performance
detect malicious activity
Users may control cookies through browser settings.
3. How We Use Information
We use information for purposes including:
providing and maintaining the Services
processing payments and transactions
onboarding merchants and customers
providing customer support
improving platform performance
detecting fraud or abuse
communicating product updates
complying with legal obligations
enforcing our Terms of Service
We may also use aggregated or anonymized data for analytics and service improvement.
4. Hosting and Customer Website Data
Many Convesio customers host websites or applications using our infrastructure.
In these situations:
customers determine what data is collected
customers determine how the data is used
customers control how long data is retained
Convesio processes this information solely on behalf of the customer and in accordance with applicable agreements including our:
Terms of Service
Data Processing Agreement (DPA)
Business Associate Agreement (BAA), where applicable.
5. HIPAA and Healthcare Data
Convesio provides services that may support organizations subject to the Health Insurance Portability and Accountability Act (HIPAA).
When Convesio processes Protected Health Information (PHI) on behalf of a healthcare organization:
Convesio acts as a Business Associate
processing is governed by a Business Associate Agreement (BAA)
PHI is handled in accordance with applicable HIPAA requirements rather than solely under this Privacy Policy.
6. Artificial Intelligence and Automated Processing
Convesio may use artificial intelligence tools to support:
infrastructure diagnostics
performance monitoring
system analysis
operational automation
These tools may analyze:
server logs
infrastructure metrics
system diagnostic data
Convesio does not use customer data submitted through the Services to train public AI models unless explicitly authorized.
7. Sharing of Information
We may share information with trusted third parties including:
Service Providers
Such as:
cloud infrastructure providers
payment processors
fraud detection services
analytics providers
customer support platforms
These providers process data on our behalf and are required to protect it.
Payment and Financial Partners
When using ConvesioPay, information may be shared with:
acquiring banks
payment processors
payment networks
compliance providers
fraud monitoring services
Legal and Compliance
We may disclose information when required to:
comply with legal obligations
respond to lawful requests
protect rights or property
prevent fraud or abuse
enforce our agreements
Business Transfers
If Convesio undergoes:
merger
acquisition
financing
asset sale
information may be transferred as part of the transaction.
8. Data Retention
We retain information for as long as necessary to:
provide the Services
comply with legal obligations
resolve disputes
enforce agreements
Retention periods vary depending on the type of data and regulatory requirements.
For example:
| Data Type | Typical Retention |
|---|---|
| account information | duration of account |
| transaction records | as required by financial regulations |
| support communications | up to several years |
| system logs | limited operational period |
9. Security Practices
Convesio implements administrative, technical, and physical safeguards designed to protect information.
Security measures may include:
encryption
access controls
network security protections
system monitoring
vulnerability management
secure infrastructure design
While we strive to protect data, no system can guarantee absolute security.
10. International Data Transfers
Convesio operates globally and may transfer information to countries where we or our service providers operate.
These jurisdictions may have different data protection laws than your location.
Where required, we implement appropriate safeguards to protect transferred data.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information.
These may include:
access to your data
correction of inaccurate information
deletion of certain data
data portability
objection to certain processing activities
Requests can be submitted using the contact information below.
12. California Privacy Rights
Residents of California may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
These rights may include:
the right to know what personal information is collected
the right to request deletion
the right to correct personal information
the right to limit certain uses of sensitive information
Convesio does not sell personal information as defined under applicable privacy laws.
13. Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable laws including those of:
Virginia
Colorado
Connecticut
Utah
and other jurisdictions.
These rights may include access, correction, deletion, and opt-out rights.
14. Children’s Privacy
The Services are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we will update the Last Updated date and may provide additional notice as appropriate.
16. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Convesio, Inc.
Website
https://convesio.com
Email
privacy@convesio.com