What Client Success Looks Like at Convesio

April 28, 2022 | By Daryl Griffin | No Comments
April 28, 2022
By Daryl Griffin

No Comments
To us, a slow backend WooCommerce site is unacceptable -- Daryl Griffin, COO, Convesio
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A look behind the Convesio curtain.

Scalable hosting on WordPress is hard. And that’s the problem we solve for clients - - who ultimately want their website to be secure, fast and continuously available, no matter how high their traffic or sales volume.

Many of our clients initially came to us with a challenge at their current bargain basement hosting provider. They've got malware. Their WooCommerce site is slow. Their site can't handle too many customers at once. And the web hosting support personnel (if you can reach one) are unqualified to correctly diagnose the problem and resolve it.

Convesio didn’t plan on becoming the go-to website doctor - - but we’ve successfully responded to the heavy marketplace demand. And now, our support and service expertise at solving technical issues is unparalleled. Our 24/5 support is staffed with real engineers that can help mitigate attacks, migrate large sites, support big events, and more.

A Better NPS Score Than Apple!

Our latest NPS (Net Promoter Score) in 2022 is 74. A score that beats out industry leaders like Costco and Apple. It's a testament to how much our clients appreciate our service and support.

Our daily routine includes actively scanning for malware, running load tests, optimizing site cache, and finding plugins that are causing lag or errors. To us, a slow backend WooCommerce site is unacceptable.

One of the areas where we are importantly increasing client engagement is with our quarterly business reviews. We get a wealth of data on attacks, slowness causes, geolocation lags, and more. Unlocking insights and delivering actionable recommendations is key to true client success.

We're fueled to solve this challenge for business-critical websites. We’re passionate about solving challenges with scalable and automated technology.

ABOUT THE AUTHOR
Daryl Griffin
Daryl joined Convesio as COO in early 2022, and has more than 15 years of leadership experience in key strategic and leadership roles, as well as a track record in successfully scaling operations and growing high performance teams. Daryl currently resides in the San Francisco Bay Area with his wife and 3 daughters.
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Client Success For $10/Month? Impossible.

Here is a clear example of how we think differently from other providers out there. We don’t have a $10 hosting option. The reason is that you can’t get much useful at that price point. There ends up being a lot of additional charges for security certificates, malware scans, daily backups, expert support, and more. We include it all for one low price as we know every website of a certain size and importance needs it. That is client success.

Some of our best clients are eLearning websites that host large events and classes. They don’t need a ton of resources all the time, but when they do, it must work on time, every time. Other providers don’t have the ability to scale like we can. They only have set packages and it’s up to the owner to decide how much to use.

ScaleOps - Going Beyond Managed WordPress Hosting

We’ll run a load test and prep you for exactly what your website will need. We’ll have engineers on standby to increase resources in case.

We have a great case study coming about a large shoe retailer that added a last minute 3rd party plugin before a big sale that nearly broke their site. We were ready and able to help restore and replicate their site to ensure a smooth and always available experience that resulted in a record volume sale and several more since. We call this ScaleOps. Stay tuned for that case study!

If you’ve made it this far, I’ll give the quick recap. Client success is about ensuring our clients can grow and that their website won’t ever be the weak link that prevents it. In the technical world of managed hosting for WordPress, we make it easy to scale and grow. It’s that simple.

Let me know if you are having struggles with your WordPress or WooCommerce site! We’re always looking to solve this challenge and we’d be happy to do a load test or site analysis.

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