On-Demand Support on Slack, Email, and Chat from Technical Experts
Get real-time help from professional engineers, not customer service salespeople.
Overview
Convesio's Support Philosophy
Our support team has two key values: accessibility and technical expertise.
- Accessibility – Every Convesio client has a dedicated Slack channel, where you can easily get in touch with us 24/7/365. We don’t use ticket systems or make you jump through hoops to talk to a real human being.
- Technical Expertise – Our team is comprised of dedicated technical experts in database administration, DevOps, server management, and more. We’re not here to upsell or push unrelated offers – we’re here to listen, assist, and solve any technical issues that may arise.
Get Help via Slack
Hands-on help is a key element of our support strategy. Get real-time help from professional engineers, not customer service salespeople – all via Slack or email.
Support Benefits
Above and Beyond the Average Web Host
At Convesio, support is a major part of what sets us apart. Unlike legacy hosts that treat support as an afterthought, we have built our entire business around providing exceptional support to our customers.
Round-the-Clock Monitoring
Every site on Convesio is monitored every 1-minute. If anything goes wrong, our team of experts will jump in and proactively engage to handle any situation.
Dedicated Slack Channel
Every Convesio client has a dedicated Slack channel, making it easy to contact us, no matter when you need assistance.
No Need for Tickets
Frustrated by outdated ticketing systems used by other hosts? Not to worry: Convesio uses current-generation tech, like Zoom and Slack – and our primary means of support is live, real-time resolution.
Try Convesio
Top-Notch Support for Growing eCommerce Businesses
Either in-app or via Slack, our team of experts are just a few clicks away. With response times usually under 5 minutes, our team is an extension to your agency.
- 7-day free trial
- Free white glove migration
- No downtime or data loss
FAQs
Convesio Support
Convesio uses current-generation tech, like Zoom and Slack – and our primary means of support is live, real-time resolution. If the issue warrants further review, we can also utilize a ticketing system.
Unlike other web hosts, we take a very personalized approach to support. Every Convesio client has a dedicated Slack channel, making it easy to contact us, no matter when you need assistance. Our team is also comprised of technical experts, ensuring that we can handle any issue you may have.
Our support team has two key values: accessibility and technical expertise.
- Accessibility – Every Convesio client has a dedicated Slack channel, where you can easily get in touch with us 24/7/365. We don’t use ticket systems or make you jump through hoops to talk to a real human being.
- Technical Expertise – Our team is comprised of dedicated technical experts in database administration, DevOps, server management, and more. We’re not here to upsell or push unrelated offers – we’re here to listen, assist, and solve any technical issues that may arise.