Support

On-Demand Support on Slack, Email, and Chat from Technical Experts

Get real-time help from professional engineers, not customer service salespeople.

"Convesio is the only platform that has offered high-level performance consistent enough for our eCommerce business."

"Anything that we really wanted or needed, they found a way to support. And that, to me, was just over the top. There were no hidden fees or contracts. We didn't have to sign something for a year. It was so easy because it's month to month. That again, is another big driver as to why we went with them, as everyone else had a year contract. Or it was all of these extra pricey things. Convesio was very straightforward and easy to work with."

"I have saved so much time and energy just because I can get to you guys on Slack and have you immediately help me out. That alone is just amazing."

Convesio's Support Philosophy

Our support team has two key values: accessibility and technical expertise.

Accessibility – Every Convesio client has a dedicated Slack channel, where you can easily get in touch with us 24/7/365. We don’t use ticket systems or make you jump through hoops to talk to a real human being.
Technical Expertise – Our team is comprised of dedicated technical experts in database administration, DevOps, server management, and more. We’re not here to upsell or push unrelated offers – we’re here to listen, assist, and solve any technical issues that may arise.

Get Help via Slack

Hands-on help is a key element of our support strategy. Get real-time help from professional engineers, not customer service salespeople – all via Slack or email.

Support Benefits

Above and Beyond the Average Web Host

At Convesio, support is a major part of what sets us apart. Unlike legacy hosts that treat support as an afterthought, we have built our entire business around providing exceptional support to our customers.

Round-the-Clock Monitoring

Every site on Convesio is monitored every 1-minute. If anything goes wrong, our team of experts will jump in and proactively engage to handle any situation.

Dedicated Slack Channel

Every Convesio client has a dedicated Slack channel, making it easy to contact us, no matter when you need assistance.

No Need for Tickets

Frustrated by outdated ticketing systems used by other hosts? Not to worry: Convesio uses current-generation tech, like Zoom and Slack – and our primary means of support is live, real-time resolution.

Try Convesio

Top-Notch Support for Growing eCommerce Businesses

Either in-app or via Slack, our team of experts are just a few clicks away. With response times usually under 5 minutes, our team is an extension to your agency.

FAQs

Convesio Support

Do you have a support ticketing system?

Convesio uses current-generation tech, like Zoom and Slack – and our primary means of support is live, real-time resolution. If the issue warrants further review, we can also utilize a ticketing system.

What makes Convesio's support different from other web hosts?

Unlike other web hosts, we take a very personalized approach to support. Every Convesio client has a dedicated Slack channel, making it easy to contact us, no matter when you need assistance. Our team is also comprised of technical experts, ensuring that we can handle any issue you may have.

What is Convesio's support philosophy?