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Looking to try a chatbot on your e-commerce website?
E-commerce chatbots help online stores convert web traffic into sales revenue so this is a good idea. There are numerous chatbots to consider though.
In this article we’ll walk you through our list of the best WooCommerce chatbots to increase customer engagement and conversions.
We won’t recommend any particular chatbot plugin, but you’ll have enough information to make your choice once you’re done reading.
First, here’s a quick guide to why you really need to use a WooCommerce chatbot on your e-commerce website.
A chatbot is a computer program that is designed to interact with human visitors to a website.
Modern chatbots are typically designed to use artificial intelligence, which makes them better at understanding, predicting and resolving user needs.
As mentioned previously, Chatbots have been proven to be a very useful tool for conversion optimization. Here are some of the ways they help:
People may not always want to sign up for your newsletter, so you’ll need some other ways of getting them to provide their email addresses and other contact details.
Enter the chatbot.
It’s much easier to get a lead to subscribe through your chatbot, once they’ve already committed to the conversation.
As a general rule, most first-time visitors to your website will not make a purchase. They may navigate away from your website with the intention of doing some more research before making a purchase.
The problem is, they won’t always remember to come back to your website when they’re ready to buy. Remarketing can help swing the odds in your favor.
Chatbots are a great tool to have for remarketing. Once a prospect subscribes to your chatbot, they can be tagged and targeted with messaging that is specific to their interests.
Chatbots can be used to provide personalized customer care which may then lead to higher customer retention and loyalty rates. According to Hubspot Research, Up to 90% of customers report that an immediate response is important or very important when they have a customer service inquiry, and 82% say that it is very important when making a sales or marketing inquiry.
Even if a chatbot may not be able to resolve all customer complaints on its own, making immediate contact with the customer may be enough to preserve them as a lead. Sophisticated chatbots can then escalate the unresolved inquiry to a human to take over, in live chat or by other means.
Ordinarily, you’d have to hire additional support staff if you wanted to maintain a round-the-clock presence through live chat---at a significant cost.
If you just don’t have the budget for hiring more support staff, chatbots will come in very handy at an affordable price point.
As we’ve just pointed out, a chatbot, in theory, will bring many benefits to your website. However, not all chatbot plugins are made equal.
As you evaluate the chatbots we’ll be discussing, it may be useful to keep a few points in mind as a guide.
Here are the most important features every WooCommerce chatbot should have:
Modern chatbots are being designed with the ability to walk customers through the funnel, right to the point of making a purchase. This way, they can act as an effective 24/7 salesperson even while you’re away from work.
Chatbots can be a powerful marketing tool for lead generation but only if the data collected is properly collected and processed into useful information.
This makes proper integration into your customer relationship management systems a crucial feature any chatbot should have.
If you offer multi-language translation throughout your website, it would make sense for your chatbot plugin to do the same.
Chatbot tags are a handy feature that help you organize chats for easy storage and retrieval. For example, you could use an #unresolved tag to keep tabs on unresolved complaints, or tag prospects by the product they’re interested in.
As we’ve mentioned, remarketing is an excellent conversion optimization tactic. You’ll need a chatbot with advanced analytics and tracking features that allow you to contact your prospects away from your website. This could be by SMS or on Facebook messenger, and so on.
Now that we’ve covered the reasons why you should use WooCommerce chatbots, and what features to look for in the best ones, we’ll dive into our list of the best 8 WooCommerce chatbots that can help increase customer engagement and conversions.
Tidio is a WooCommerce plugin by Tidio Ltd. The plugin serves multiple needs by offering live chat, chatbots and email integration features all in one plugin.
With over 100,000 installations and 4.8 star reviews, Tidio is arguably one of the best no-code chatbot solutions for WooCommerce and WordPress stores.
Tido offers some analytics tools that allow you to see who is visiting your website. You can see, in real time, what pages they are visiting, and then engage with them by offering tailored solutions.
Some additional key features that make Tidio a good option:
Tidio is entirely free to use with the premium Chatbots plan available at $39 per month.
WoowBot is an easy-to-use WooCommerce chatbot plugin made by Quantum Cloud. The plugin is dedicated to helping your prospects find the right products through intelligent conversational experience.
Another way WoowBot stands out is its ease of use--even for beginners. Unlike many other WooCommerce chatbots, there is very little need for technical knowledge as the plugin is very much a plug and play solution.
For the full range of useful chatbot features such as artificial intelligence and NLP, you can upgrade to the pro version of the plugin.
Some additional features that make WoowBot a good option:
WoowBot Pro Pricing:
There is a free plan with just one chatbot template and other limited features. A paid plan with a yearly WoowBot Pro license will cost $39 for the Personal plan, $98 for the Master plan, and $249 for the Ultimate plan.
The Chatbot for Websites plugin from Collect.Chat Inc offers several functions in one plugin. For example, it has the ability to serve as a contact bot, survey bot, feedback bot and FAQ bot.
Collect.Chat offers plenty of features that enable generation of leads. For example, it offers the ability to verify phone numbers, helping to ensure that you are able to contact your leads.
The plugin is currently in use by over 15,000 websites and web platforms.
Some additional features that make Collect.Chat Chatbot for Websites a good option:
Collect.Chat chatbot for Websites Pricing:
There is a free plan that is limited to 50 chatbot responses. The paid plan has premium features and more automatic responses starting from $24 per month.
Chatbot by ChatBot is an all-in-one platform with AI algorithms that work in the background to adapt chatbots to customer needs. It allows key tasks to be automated, and offers many advanced features which will be useful to both medium and large scale online stores.
The plugin offers features such as one-click integration with Facebook Messenger, Slack, LiveChat and other platforms.
ChatBot also has the ability to store unrecognized words or phrases, which you can then configure , making the plugin even smarter over time.
Some additional features that make Chatbot by Chatbot a good option::
Overall, Woo Bot offers most of the standard features you would expect of a WooCommerce chatbot plugin, such as intelligent product search that allows owners to configure unanswered questions, exit-intent tools and so on.
One standout feature of this plugin is the fact that it is made specifically for WooCommerce, and comes recommended by WooCommerce. This means you can expect seamless integration.
Some additional features that make Woo Bot for e-commerce a good option:
Woo Bot for E-commerce Pricing:
Woo Bot for E-Commerce offers only one plan at $29 per year.
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Chatbot with IBM Watson is an AI powered, open source chatbot plugin by Cognitive Class, an IBM initiative.
You can use the plugin to automate conversations about everything from your products to relatively trivial things like a cup of coffee. This is possible because the plugin leverages IBM’s cloud-based conversational AI.
Chatbot with IBM Watson also allows for rich responses---you can reply to queries using multimedia elements such as images and clickable responses.
Some additional features that make ChatBot with IBM Watson a good option:
IBM Watson Assistant Pricing:
The free plan offers up to 10,000 API calls per month while the paid plan costs $140 per 1000 active users per month.
Xatkit Smart Chatbox for WooCommerce is a pre-trained ecommerce chatbot with a lot of useful features. The plugin is designed with native WooCommerce support which means it works right out of the box and easily understands WooCommerce data.
This then enables it to make smarter suggestions, and better understand what users are looking for. And when the chatbot can’t process communication from a user, Xatkit will send you an email to follow up on the conversation.
Xatkit Smart Chatbot for WooCommerce is a hosted service so you’ll need to deploy the Xatkit API on your website to make it work.
Some additional features that make Xatkit for e-commerce a good option:
There is no free version available but there is a free trial available for a month. Paid plans cost $19/month for the Q&A plan, $48/month for the eCommerce plan, and custom pricing for the top tier Enterprise plan.
Botsify is a premium Chatbox solution that works well with WordPress and WooCommerce. With Botsify, you can translate your native language into over 140 languages, collect data and develop leads with intelligent forms, and leverage useful integrations with apps like Slack, Zapier, JSONAPI, GoogleSheets, and so on.
One of the stronger chatbot features of Botsify is its Facebook integration that allows you to acquire users from Facebook comments. Additionally, the ChatBot leverages AI and machine learning to continuously understand and serve your customers better.
Some additional features that make Botsify for e-commerce a good option:
There is no free version available but there is a free trial available for a month. Paid plans cost $490/year for the Personal plan, $1490/year Professional plan, and custom pricing for the top tier Enterprise plan.
We’ve walked you through some of the top WooCommerce chatbot plugins on the market. Each one has its pros and cons, as we’ve shown, so deciding which is best really comes down to your specific needs. Whatever the case, try them out and let us know which one works best for you!