How to Update Your Bank Account and Upload Required Verification Documents

When this applies

If your payout is paused or delayed, it may be because your bank account requires additional verification (for example, a bank statement).

Where to update bank details

1. Log in to your ConvesioPay dashboard.
2. Go to Advanced Settings.
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3. Select Business Details (any editable section routes to the same flow).
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4. Click Edit and then Continue to enter the verification flow.

Uploading a bank document

• Navigate to the Bank Accounts section.
• If a document is required, you will see a red validation error.
• Open the bank account entry and upload the requested document (for example, a recent bank statement).

Important notes

• Do not change unrelated business information unless instructed, as this may trigger additional review.
• Once the correct document is uploaded, payouts will resume after verification.